Terms and Conditions

Website Usage 

By accessing and using our website, Money Exchange (oxfordstreetfx.com), you agree to comply with the terms and conditions outlined in this agreement, as well as any referenced documents (collectively, “our site”). Your use of the site, whether by browsing, registering, or engaging in any activities, signifies that you have read, understood, and accepted these terms. If you do not agree to these terms, you must not use our website. 

Privacy Policy 

Our Privacy Policy details the conditions under which we process any personal data you provide or that we collect from you. By using our site, you consent to this processing and confirm that all information you provide is accurate. 

Business Details 

This website is operated by Oxford Street Fx Ltd, a company registered in the United Kingdom with company registration number 14851101. Our registered office is located at 410 Horns Road, Ilford, England, IG6 1BT. Oxford Street Fx Ltd is registered with HMRC as a Money Service Business (MSB) under MLR number XDML00000187447. 

Term Revisions

We reserve the right to update our website and modify these terms of use at any time. As any changes are legally binding, please review this page periodically to stay informed. Our website content may be updated regularly, but we do not guarantee that the information is always current. We make no representations regarding the accuracy or completeness of the site’s content. 

Accessing the Site

Access to our website is provided free of charge. We do not guarantee that the site or any content on it will always be available or uninterrupted. Access to the site is granted on a temporary basis, and we reserve the right to suspend, withdraw, discontinue, or change all or any part of the site without notice. We are not liable if the site is unavailable at any time or for any period. 

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and any other applicable terms, and that they comply with them. 

Our website must be used only for lawful purposes. You are prohibited from using our site in any way that violates local, national, or international law, or that is unlawful, fraudulent, or has any unlawful or fraudulent purpose or effect. 

Disclaimer 

The content on our website is for general information purposes only and should not be used as a substitute for professional advice. You should seek independent legal or professional advice before acting on any information provided on our site. 

The information on the site may not always be up to date. Please contact KNK Flights Ltd directly to verify any details you find on the site. 

Trademark Rights

Oxford Street Fx Ltd owns all intellectual property rights in our website and its content, including, but not limited to, all information, software, text, displays, images, graphics, video, and audio, as well as their design, selection, and arrangement. 

You may not use any part of the content on our site for commercial purposes without obtaining a license from us or our licensors. If you breach these terms, your right to use our site will cease immediately, and you must return or destroy any copies of the materials you have made, as directed by us. 

Violation of Terms

If you violate these terms of use, we reserve the right to take any or all of the following actions: 

  • Withdraw your right to use the site, either temporarily or permanently. 
  • Report the violation to law enforcement authorities. 
  • Initiate legal proceedings against you, including claims for any associated costs. 
  • Take any other action we deem appropriate. 

Liability Limitation

Nothing in these terms affects your statutory rights or limits our liability to you for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law. 

We are not liable for any losses that were not foreseeable, loss of profits, loss of opportunity, loss of time, anticipated savings, business losses, or any indirect or special losses. Additionally, we are not responsible for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material because of your use of our site or your downloading of any content from it. 

Links to homepage/ third parties

You may link to our homepage, provided you do so in a way that is fair, legal, and does not damage or exploit our reputation. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement by us where none exists. 

No part of our website may be framed on any other site, and you may not create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice. 

Our site may contain links to external websites and resources provided by third parties. These links are provided for your information only, and we have no control over the contents of those sites or resources. 

Virus Protection 

You are responsible for configuring your computer hardware, software, and platform to access our website and for using your own virus protection software. We do not accept liability for any viruses or other harmful elements you may encounter on our site. You must not intentionally introduce viruses, Trojans, worms, logic bombs, or other malicious software to our site or attempt to gain unauthorized access to our site, the server on which it is stored, or any server, computer, or database connected to our site. Any such breach will be reported to the relevant law enforcement authorities. 

 Governing Law and Venue

These terms and conditions are governed by English law. Any dispute arising under or related to these terms will be subject to the exclusive authority of the courts of England and Wales. 

Terms and Conditions for Branch Services and Online Currency Orders

Ordering Online 

  • Eligibility and Service Availability

The currency exchange service is exclusively available to individuals aged 18 years and older. By using this service, you confirm that you meet this age requirement.

  • Currency Availability and Ordering Process

You may place orders for currency that is listed as available on our website. All currency orders are subject to availability and must be collected on the same day they are placed. Please be aware that the exchange rate provided is only valid on the day of the order, so ensure you confirm branch opening hours prior to placing your order.

  • Collection of Online Orders

All currency ordered online must be collected in person from one of our designated store locations. It is not possible to arrange for delivery or collection at any other location.

  • Order Cancellation and Acceptance Rights

We reserve the right to cancel or decline any order at our discretion without providing a reason. By placing an order online, you confirm that you have thoroughly read and understood these terms and conditions and that all information you provide is complete and         accurate.

  • Order Processing and Time Limits

Orders must be finalized within 20 minutes of initiation; otherwise, the session will expire, and you will need to restart the order process. If you notice any errors during the order process, they must be corrected before completion. If errors are discovered after the order has been completed, please contact Oxford Street Fx Ltd via email at oxfordstreetfx@yahoo.com for assistance.

  • Exchange Rate Variations

Please note that exchange rates offered online may differ from those available in our branches. We recommend checking the rates at the time of placing your order and at the branch when collecting your currency.

  • Order Limits and Payment Methods

The maximum amount that can be ordered online for in-store collection is £2,500. If you wish to order a larger amount, please contact the store directly for assistance. Upon placing your order online, you will receive an email confirmation. All payments for online orders must be made in person at the branch; payments cannot be processed through the website.

  • Order Cancellation

You have the right to cancel your order at any time before collection by sending an email to oxfordstreetfx@yahoo.com. Canceling your order does not affect your statutory rights.

In-Store Transactions and Online Order Collections

  1. 1. Acceptance of Terms and Conditions 

   By engaging in the buying or selling of currency with Oxford Street Fx Ltd, you confirm that you have carefully read, fully understood, and agree to be bound by these terms and conditions, as well as all applicable laws and regulations. If you do not agree with any of these terms, you should not proceed with any transactions.

 

  1. Governing Contracts and Supersession of Terms

   These terms and conditions govern all contracts and agreements formed between you and Oxford Street Fx Ltd, unless otherwise agreed upon in writing. These terms take precedence over any other terms and conditions that you may seek to impose, incorporate, or that may be implied by law.

 

  1. Service Availability 

   Our currency exchange service is available exclusively to individuals aged 18 years and older.      Transactions can only be conducted during our branch’s official opening hours.

 

  1. Legitimate Use of Funds  

   By making a payment, you confirm that you are acting on your own behalf, for a legitimate and lawful purpose, and that the funds you are using are legally and beneficially yours. You further confirm that these funds have not been obtained unlawfully or in connection with any criminal activities.

 

  1. Currency Acceptance Policy 

   We do not accept coins, damaged notes, or banknotes issued by Scottish or Northern Ireland banks. Please ensure that the currency you present meets these criteria to avoid any issues during your transaction.

 

  1. Verification of Transactions 

   Customers are advised to count their change and obtain a receipt for any foreign currency transactions before leaving the counter. Oxford Street Fx Ltd will not be responsible for any discrepancies or claims made after the transaction has been completed. Any funds provided to the customer in error must be returned to Oxford Street Fx Ltd immediately.

 

  1. Finality of Transactions 

   Completion of your order signifies your acceptance of the transaction, and the exchange rate offered. Please note that once a foreign exchange transaction has been processed, it cannot be cancelled. Currency bought or sold can only be returned or repurchased through a new transaction at the current market rate.

 

  1. Customs Compliance  

   You are solely responsible for ensuring compliance with all customs regulations in both the UK and the countries you are visiting. Oxford Street Fx Ltd bears no responsibility for any issues that may arise due to non-compliance with such regulations.

 

  1. Limitation of Liability 

   Oxford Street Fx Ltd is not liable for any errors, losses, or damages resulting from a transaction, including those arising from events beyond our control (force majeure). This includes, but is not limited to, natural disasters, government actions, and other unforeseeable circumstances.

 

  1. Complaint Handling  

    Any complaints must be reported to Oxford Street Fx Ltd within 14 days of the transaction date. We are committed to investigating complaints promptly and aim to resolve them as quickly as possible. If an immediate resolution is not possible, a final response will be provided within 14 days, and in some cases, within 30 days.

 

  1. Information and Documentation Requirements 

    We reserve the right to request additional information from you at any time to fulfill your order or to comply with regulatory requirements. For transactions of £3,000 and above, valid identification documents are required. Additional documentation may be requested for higher amounts or at lower thresholds, depending on the circumstances.

 

  1. Customer Due Diligence and ID Verification  

    Oxford Street Fx Ltd reserves the right to copy ID documents and retain a copy of the ID documents along with  conducting customer due diligence checks, including background checks, using third-party providers. We reserve the right to refuse or cancel orders without providing a reason. Refunds will be issued where applicable.

 

  1. Data Security and Retention  

    All requested documentation and personal information will be securely retained in accordance with our data protection policies and regulatory obligations.

 

  1. Fees for Currency Exchange Services  

    An additional fee may be applied when exchanging old or damaged currency for new currency. Please inquire about any applicable fees prior to completing your transaction.

 

Contact Us 

For any inquiries, please contact us via our customer services email: oxfordstreetfx@yahoo.com