Oxford Street FX Ltd (“we,” “us,” “our”) values your privacy and is committed to processing your personal data in compliance with the Data Protection Act 2018, the UK GDPR, and relevant guidance from the Information Commissioner’s Office (ICO). This Privacy Notice explains how we collect, use, store, and share your information when you visit our website or use our services.

Who We Are

Oxford Street FX Ltd provides currency exchange and financial services online via https://oxfordstreetfx.com. We are registered with the ICO under registration number ZB806151. For questions about our data practices, please contact us using the details below.

Information We Collect and How We Use It

We collect and process various types of personal data to support our services and improve your experience on our website. The main categories include:

• Identity Data: Information such as your name, title, and date of birth, which we collect when you sign up or use our services.
• Contact Data: Includes your address, email address, and telephone number, which are used to facilitate communication and support.
• Financial Data: Information related to transactions and payment details necessary for our services.
• Technical Data: Details like IP address, browser type, and access times, gathered through cookies and similar technologies to improve site security and user experience.
• Usage Data: Information on how you use our website and services, helping us to optimize site performance and understand user needs.

How We Use Your Information

We process your data for the following purposes:

• Service Delivery: To manage your transactions, respond to your inquiries, and fulfill our contractual obligations.
• Customer Support: To address inquiries, requests, and issues you may have.
• Marketing and Communication: To inform you about relevant products, offers, and updates, where consent is provided.
• Legal Compliance and Risk Management: To comply with legal obligations, prevent fraud, and ensure security.
• Website Improvement: Using technical and usage data to analyze and enhance user experience.

Legal Basis for Processing

Our processing of your personal data is based on:

• Consent: When you opt into receiving marketing communications or provide information voluntarily.
• Contractual Necessity: When processing is required to fulfil our contract with you.
• Legal Obligation: For compliance with applicable laws and regulations.
• Legitimate Interests: When we have a business need, such as fraud prevention, marketing (with appropriate safeguards), or improving our services.

Data Sharing and Third Parties

We respect your privacy and only share your personal data in limited situations:

• Service Providers: We may use third-party vendors to assist with payment processing, website hosting, analytics, and customer support, ensuring they adhere to data protection requirements.
• Regulatory and Legal Authorities: If required by law, we may share information with regulatory bodies, law enforcement, or other government agencies.
• Business Transfers: In case of business restructuring, acquisition, or sale, your data may be transferred to a new entity.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. Generally, transaction data is retained for six years to comply with financial regulations.

Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal retention requirements.
• Right to Restriction: Request restricted processing of your data.
• Right to Data Portability: Obtain a copy of your data in a commonly used format.
• Right to Object: Opt-out of processing based on legitimate interests or for marketing purposes.

To exercise any of these rights, please contact us at rates@oxfordstreetfx.com.

Data Security

We implement robust security measures, including encryption, access controls, and regular monitoring, to protect your data from unauthorized access, alteration, or destruction.

Changes to This Privacy Notice

We may update this Privacy Notice periodically. Any significant changes will be communicated to you and posted on our website.

Contact Us

For questions about this Privacy Notice or to exercise your data protection rights, please contact:

• Email: rates@oxfordstreetfx.com
• Address: 470, Oxford Street, London, W1C 1LA

If you believe we have not handled your data as per UK GDPR, you may lodge a complaint with the ICO via https://ico.org.uk/.

Oxford Street FX Ltd – Cookies Policy

At Oxford Street FX Ltd, we use cookies and similar technologies to ensure that our website functions effectively, provides an optimal user experience, and complies with legal obligations. This Cookies Policy explains how we use these technologies on https://oxfordstreetfx.com.

What Are Cookies?

Cookies are small data files stored on your device when you visit our website. They allow us to recognize your device, remember your preferences, and improve your browsing experience.

Types of Cookies We Use

• Strictly Necessary Cookies

These cookies are essential for website functionality, enabling core functions like security, accessibility, and navigating between pages. Without these cookies, parts of the website would not operate correctly.

Example: Session management cookies to keep users logged in.

• Performance Cookies

Performance cookies collect anonymous data on how visitors use our website, allowing us to improve functionality and resolve issues. This data helps us understand user interactions and enhance performance.

Example: Cookies that track page load times and error occurrences.

• Functional Cookies

Functional cookies remember choices you make on the website, such as language preferences or personalized content settings, to provide a customized experience.

Example: Cookies that store your region to show relevant currency exchange rates.

• Targeting and Marketing Cookies

These cookies track browsing behaviour across our website and other websites to serve relevant advertisements and measure ad performance.

Example: Cookies set by third-party advertising networks to display tailored ads.

Third-Party Cookies

We may use third-party services, such as Google Analytics and advertising networks, which may place cookies on your device to gather information about your browsing activities. These third parties have their privacy policies, which we encourage you to review.

Your Choices and Managing Cookies

Upon visiting our site, you will be prompted to consent to our use of non-essential cookies. You may withdraw or adjust your consent by changing your browser settings or clearing cookies at any time. Please note that disabling certain cookies may limit website functionality or impact your experience.

Cookie Retention Periods

Cookies are either:

• Session Cookies: Deleted automatically when you close your browser.
• Persistent Cookies: Remain on your device for a specified period or until deleted.

Changes to This Cookies Policy

We may update this Cookies Policy periodically to reflect changes in regulations or our use of cookies. Updates will be posted on this page, and we recommend reviewing this policy regularly.

Contact Us

For any questions regarding our Cookies Policy, please contact:

• Email: rates@oxfordstreetfx.com

Thank you for visiting Oxford Street FX Ltd and trusting us with your data privacy.